Then I noticed grilles falling off the door and sidelight. Thanks for your time! I am expecting an official letter from your company which states when the work on my windows will be finally completed. The original Pella’s were single pane windows with inside storm panes, not insulated gas filled double pane units. NOT. They had about 40 windows installed- high end alum clad Architect- and they ALL leaked. In August I ordered a Pella custom door through Lowe's. It's as simple as that. Pella windows won't last 10 years, let alone 160 years. -A. Bailey. As soon as I signed the paper to purchase the windows - ALL service from the "salesman" ceased. Do not buy a Pella product - poor quality with no customer service!!! On my website, onlinelitigationdiscovery.com, you can see photos detailing the defects with my Pella windows and doors. The windows were on "SALE"! I told him that I shouldn't have to do that to windows that are 8 years old. I guess I shouldn't live in Ohio where it snow's because that door doesn't hold up. PELLA CAN NOT BE TRUSTED!!! EVEN THOUGH PELLA SEALS ARE UNDER A 20 YEAR WARRANTY. Everyone I talked to in the building business said Pellas were the very best windows and doors and nothing else was even close. I would like to know if there is any current class action lawsuit going on regarding these windows. This is not only affecting the esthetics of the windows and my hom but it is also damaging the frames structurally. I call and bug surprise - they claim it is my fault. Her windows are junk !! And the mullions? View full Pella overview I hope that this is the last time I need to contact your company with regards to the unfinished and unsatisfactory level of work that you have provided. They will inspect the window and tell you whether they can simply replace the window panes or if you need a whole window replacement. Some consumers notice kind of problem with the design concerning the locking window device. Clearly rotten sash. We ended up suing the builder as rain would come in through the windows and Pella took the builders side since the builder is a big customer. I am very frustrated because they want me to pay to replace it and I feel it is there product that didn't last. They leak air something terrible. I have had nothing but problems with my window i had put in 2 years ago. Pella guy came out and talked to contractor and told him they close great, better than most. I have black around the wood now and it looks awful. It's going on 4 months and we're still waiting. Our trial is set for Marion County Court, Iowa on February 12, 2013. This one arrived with the wrong color stain and broken glass. Window World 6000. We gave Pella the benefit of the doubt and nearly 2 years to fix our windows. Pretty sad when you can't get a window to last more than 10 years, we put a cheap Crest line in our garage and that window has been rained on snowed on and the humidity in the garage in the summer time is a little high and we have not had one problem with that window and it only costed us $50 bucks. Well, they'll send me new ones, promise. I have 7 out 17 Pella windows and 2 out 2 sliding doors that are rotting due to proline seal leak. They did nothing about helping with the problem. I need the claim forms. We called to say we wanted the refund. When to Worry About Moisture on Windows I've very interested in hearing other people's similar experiences with Pella. “The settlement provides Pella’s customers with a claims process for older ProLine casement, awning and transom windows. When the service called me to inform me that Pella can't replace these windows due to high humidity in our house. I purchased a new home with Pella windows and besides moisture problems, many of the windows will not close and we have to go outside and push on them to close. You can see the videos that are posted on YouTube of our home under Pella Window Problems. Listen really close: unlock your window and let the cold air in. You can also apply this to the sashes. Unacceptable workmanship I built a new house in 1989 and installed Pella windows at a cost of $14, 000.00 (serious money at that time), and after 23 years they have held up fine. The second time, two days later, the salesman left message that he was processing the credit and wanted to know how much we paid to the credit card so he would not how much to credit. W/in 2 yrs had Pella out due to sticking, dragging windows and what looked like swelling in bottom sash clad joint. Pella Windows manufactures products in the United States, but national manufacturing standards don't seem to prevent problems or concerns with window parts becoming separated. The product is bad, the installation wrong and the customer service the worse you can get. First window installed has just a little graying wood at lower right corner. He said that Pella just suggest that we use a 50/50 Clorox water mix, clean the wood, sand the wood then stain and varnish again. Pella windows don't cause int condensation, do a little research on the causes of it and you may be shocked to learn the reason you get it is because the window performs so well. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pella Customer Service. I honestly thought that this would be the final time that I would have to take time off from work for these windows. Renovation companies, insurance companies...I'll send letters and photos to everyone I can think of. From day one, we have been requesting that Pella deal with the problems we are having. There a thousands of us out there! Installed 1998. The salesman told us (after it was delivered) that it had to be darker for the tax cardit. Pella windows Pro Line are all rotting away, the service guy who came to my house explained the caulk used on the windows in 1998 failed to hold the sash that is why water comes down the glass and rots the wood. Thanks for your time! Pella 350 vs. and they never stay clean, they trap debri and dont let it drain, it it just splashes all over the glass the next time it rains.. STOP! The Pella 350 is a great improvement on the vinyl windows offered by Pella, but the downside is that these still have the pocket sill. I had the builder come back and look at it, he took pictures and a Pella rep came to look at it. In 2014, Pella Windows in Monroe, Connecticut installed several windows in our house in Redding, Connecticut. My wages are hourly and I lost income due to your worker’s unreliability. At this point, I said I would keep the 3rd one provided they could compensate me something for everything I'd been through. Your salesman and your contractor told me that I had made the right choice to buy Pella windows. We had them for 2 years now and they are beautiful with no problems. What ever you do, "DO NOT" let me say this again "DO NOT" install Pella windows!!! I hope others read this and know to stay away. I can solve all of the condensation issues everyone has. Jodi. In October of 2010 I replaced my metal fronts double doors with Pella fiberglass dark Mahogany doors and with the installation cost I invested almost $3000.00. Now when the temp of the int. He just looked at the underside of the crankout where there is water damage. I have had to replace ALL of them due to rot. Pella denies responsibility for these issues. Additionally, any damage around the windows caused by the fact that windows were not properly sealed must also be properly repaired by your company. Can anyone help with this issue? I was told the worker’s truck had a problem and could not make it to my house. They will not stand behind what they said. The settlement is structured to address the relatively small number of windows that may have experienced a problem. They charghed me $30 to ship another lower quality storm door to me that is going to fail like the first door. Local contractor advised to get a mediator to inspect. We asked that the issue be appealed to the corporate office, so now I am waiting for that and the engineers. The rep at the time saw the wood rot and just sent me a new window but the problem was it was the wrong window, So I have to pay over $2000 to get new windows for 2 rooms but they are giving me a discount but charging me $100 a window. We asked the salesman if the glass would be clear and not wavy. Pella Windows of North Carolina has been paid in full for work at my home for 15 months that they have not completed. Pella ALSO denies replacing 6' half circle window with obvious seal issue. We are looking for others like us that are interested in joining in a law suit against Pella. Pella Fiberglass Windows Pella Impervia Series. @osuladybug @Sherry&BobCooke @DanShipman @Jeanie - so sorry to hear you are having problems with your Pella Windows. I question how 'settling' causes the dragging in the MIDDLE of the one piece Pella casement unit/frame. We can be reached at [email protected] if you are interested in comunicating with us, we would like to hear from you. Window Failure is occurring on many aluminum clad Proline windows. The joints of the windows were exposed throughout last winter and are still exposed today. I wait and they don't. So I asked what the original price was and they told me they couldn't reveal that!!! I am shocked that such a horrible product can be sold as a high end product let alone a low end product. I just want the leak fixed, permanently. Worst decision financially. Don't give up anyone keep complaining. Fat chance, Pella. My sliding door has water laying in the run of the door and now my wood on the inside is rotted. Or visit your nearest showroom for a guided tour of your options. One door would not open completely while the other set doors would not close properly, and that was just the minor issues. Everyone of them has rot on the bottom! Like Marvin’s Essential Series windows, the Impervia Series windows have a fiberglass exterior and interior. Millions of windows are rotting. I was told they no longer carry screens for these windows but a service tech could make adjustments to make it work. TURN AROUND!!! They have been in the home products business to know that some jack-leg builder will handle their product. Contact your local Pella window professional about window condensation repairs. I don't know if I would go as far as many who have posted. just a crap product that they sold to me as their highest quality windows and doors. A Pella rep. looked at them and told my daughter to pull down really hard and lock it. DON’T BUY PELLA WINDOWS FOR ANY REASON WHAT SO EVER! If you are looking for a comparison window to the Pella 350, have a look at the Window World 6000, the Alside Sheffield, these are bulky in design but as close to the Pella as I can get. The house has 20+ Pella windows in it, so I have a lot of adjustment to do. I installed over 20k of them in 1994 and have had nothing be problems with them! Lowe's employees know a little of everything and that is why I would recommend by from the source such as a Pella windows and doors showroom where you can see displays of the products and speak with professionals. Perhaps we should all do that and we'll cover the nation! I installed the windows according to the instructions provided with butyl sealing tape, installed in layers overlapping like shingles, starting at the bottom working to the top. He assured us that it would match. Windows joints are swollen and several are rotting through to inside frame. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes. Going for Pella will just result in a nightmare. I had my first appointment with your company to install my windows on November 4th 2011. PELLA SUCKS!! Right now, as I write this, it is 37 degrees outside and there is nearly ½ inch of condensation on the bottom on all 7 of the Pella windows and nothing on the other windows. Off the top of my head there are about 30 or so nationally accredited companies that specialize in that kind of work. It did not. Yes they where painted. Pella ranks 42 of 221 in Windows and Doors category. I think Pella did make good doors and windows in the past, but like most company they now make junk and try to go on their past reputations. On November 2011 the doors were replaced but the sidelight was not because the replacement was also defective. On a Pella I recommend you go outside and check the lower piece of aluminum on your sash. du_crealty. The Impervia is available in five colors. Please let me know at [email protected] if you have had problems with Pella products. There was actually someone's hand print in the stain. There is a law firm that is working on a Class Action suit right now!! We want to educate the population on our problems. If you think Pellas are bad you had better run from Champion windows. Popular Pella window problems. And the shades between the glass are junk. They were the recommended, mid level, most comon windows. Needless to say, I was very upset that they changed the look of the windows in the interim and my den windows do not match the windows in the rest of the house. We advise them NOT to use Pella Products. Check out www.FTLtesting.com and you'll get an idea. To arrange itself on the spool does not correct the problem refer to the Pella Window and Patio. The second option is the All Ultrex window. I just completed the installation of 7 Pella casement windows and an Anderson patio door in our family room three weeks ago. The judge felt the builder was at fault and we prevailed against the builder. We are in the Philadelphia area, so are not coastal, nor do we have year round humidity, or excessive rainy seasons. Insurance company is sending out engineers, but the agent believes it is the windows, and insurance doesn't cover construction/product issues. 5.) I built a house in 2000 with Pella Pro Line windows. Well the adjustment was drilling holes in the frames of all of these windows to allow the screens to fit. He offerred us several options, including replacing the glass with clear glass and giving us paperwork so we could get the IRS credit. I so want to walk up to new construction houses w/Pella stickers on their windows and tell them to Pella's issues. Ha! Pay that much money and they don't close well. As a last note, I grew up in a home that was built in 1912. I can hear the windows out back rattling right now as the wind blows. The performance of your windows has been compromised, so something will need to be replaced. We don't have that kind of $$$ to replace anything at this time. Interior condensation does not indicate a failure of the glass on your Pella windows and/or patio doors. The problems range from daylight between the sashes, to wood that is totally split. Pella uses fiberglass with five layers for greater strength and more energy efficiency. I am employed at an architecture office. The ends and edges of all trims are not stained In fairness (even thought I got hosed on the price) the installation was very professionally done. Pella blamed the rotting wood on bad installation, excess moisture in the home or would deny claims “out of … We have also found out, by purchasing 49 Pella Architect Series Double Hung windows, that Pella does not stand behind their products. So we can only conclude, Pella just simply does not stand behind their defective products. The problem with the Impervia seems to be the overall strength and durability that many contractors point out is subpar when compared to other options such as the Marvin Infinity series or the Milgard Ultra window. 2 If you answered yes to 1 than get a humidity gauge for your home and keep it below 35% this is healthy living standard, and anything in excess of it will make it very difficult to get rid of int condensation. My living room window was so bad you can stick your finger threw the wood. The cause of the problem is a poor sealant application under the cladding related to a change in process at the factory. Find your local Pella representative to schedule a free in-home consultation, measurement, and estimate. I guess the prominent bit of wisdom I can pass along is this – We were happy for about three month. They tell us one thing while their staff is is in our home, then they NEVER follow through. In 2014, Judge Richard Posner found many improprieties in the case, including the fact that the class plaintiffs' attorney set up … Watch my video on the newest window problems in the USA. Rather, I have cracking paint around my window sills, mold around the window sills, and still enough moisture in my windows that I use about two towels to wipe up all the water every morning. I have four sliding doors and 38 windows. 1.) I just want to say to SFPella that they need to do some checking. They pulled everything out and started from the beginning and did a fanatic job. We spent a lot of money on pella windows and they turned out to be crappy. Note that if you do not respond to this letter adequately I will be forced to pursue legal action. Depends on how much water hits the window etc. Pella windows suck The numerous problems we have had and continue to have with our Pella windows began before we even moved into our new home in August of 2006. THE MERCHANDISE IS WAITING IN OUR GARAGE FOR PICKUP!! Pella is waiting too; waiting patiently for us to go away. Sounds costly. Pella blames installation but if the installation is so critical why don't they make it so that it can't be installed incorrectly! Pella is a window company. I call, they say they will. Our addition is beautiful(windows excluded), and we have had many people walk through for ideas before they begin their own project. I was assured that these new windows are far superior to the ones I was replacing, that the gas filled panes should not have any condensation buildup like the original windows. Google and you will find the Chicago law firm. Please check out this website, detailing the various window and door failures/defects in my home: www.onlinelitigationdiscovery.com I'm interested in hearing any similar stories regarding your problems with Pella on my website. Lowe's Pella Windows - Lowe's window installation voids warranty, Pella Thermastar Windows - Caulking between glass panes, Pella Windows & Doors - horrible experience with door installation, Lowe's window installation voids warranty. There are three main conditions that cause exterior window condensation: high outdoor humidity, little or no wind, and a clear night sky. You can see in my photos that the first is what happens first. I have Pella ProLine windows in my townhome. Now the new replacements are defective as well, grilles falling off them. That great deal turned out to be twice as expensive as any competitor. 7 months later I ordered 7 additional windows for another room. My windows were manufactured between 1991 and 2009. My townhome at 622 LeVander Way, South Saint Paul, MN 55075, was built in 2008. The second is a different window (casement) facing a different side. I am pretty upset about it. This week the salesman left message on our answering machine twice: the first one was to say that he had one more option before issuing a refund. Their claim is the same: window installed 11 years ago. On a third side of the house. Complaint Type: Problems with Product/Service. Find information on Pella Windows and Doors manuals, download your owners manual at Pella. I'm sad to say that I've experienced many of the same problems with my Pella Architect Series Windows and Doors, including cladding problems, seal failure, spotting on the glass, rotting wood among other issues. I'll start a campaign in Milwaukee and surrounding suburbs to let the builders know what's going on with this company. Thank you for your immediate cooperation, Bo Teng. Doesn't matter that we've had their techs out for 3-4 times in last 11 years. If the humidity is higher than 0% in your home, and it is, and the humidity outside is 0% you Will get condensation, its almost unavoidable. 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